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Our services and included services – Ortnerhof Prägraten

Arrive, feel good & enjoy

At the Ortnerhof you can experience tradition without leaving modern amenities behind. At our hotel, family hospitality and warm service are just as much a matter of course as the personalised excursion tips from the boss himself. On top of that, you will find peace, nature and plenty of space for relaxation and mountain adventures.

Included services

Pure nature
  • Relaxation in the idyllic mountain village of Prägraten on the Großvenediger at 1,270 m above sea level.
  • Nestled in the original landscape of the Nationalpark Hohe Tauern East Tyrol.
  • Surrounded by over 50 three-thousanders.
  • Peace and cosiness far removed from the hustle and bustle.


Delicacies (when booking half board)
  • Hearty buffet breakfast with fresh, quality products from the region.
  • Gourmet 3 course menu in the evening. Naturally local, fresh and delicious.


Wellness indulgence
  • Wellness area with bio sauna & infrared cabin.
  • Relaxation room with winter garden.
  • Infrared heated loungers in the Zirbenstüberl.
  • Sauna towels & tea bar.
  • Bathrobes for adults.
  • Massages and private yoga lessons for an additional charge.


Family fun
  • Children’s playground with swings & slides.
  • Sandbox
  • Table tennis


Mountain experience
  • A guided ranger tour through the Nationalpark Hohe Tauern.
  • Changing activity programme depending on the season (yoga & hiking).
  • Free ski and hiking bus through East Tyrol.
  • Hiking poles for free rental.
  • Mountain views from the room & apartment.
  • For an additional charge: horse riding (riding, training, trail riding, winter riding) and e-mountain bike rental.


Even more amenities
  • Free parking and carport directly in front of the hotel.
  • Large garden with sun terrace, green lawn.
  • 1 minute walk to the hiking and ski bus stop.
  • Free Wi-Fi throughout the hotel.
  • Drying room for hiking and ski boots.
  • Lockable bicycle room.

Good to know

Arrival and departure

Check-in: from 3 pm
Check-out: by 10.00 am
You can find further information about arrival here.

The Ortnerhof best price guarantee

Get the best price now. We have opted for a flexible pricing system. It is based on the requested period, demand and room occupancy in the various room categories. We reward guests who book early!

Family bonus & children's discount

Our rooms and apartments are as individual as families are. We will be happy to put together a tailor-made offer for your family holiday with us at the Ortnerhof. Simply contact us by email or via our enquiry form.

Long stay discount

We will give you a discount of 5% off the daily rate for stays of 11 days or more.

Half board

Our guests are pampered with culinary delights each day. Rich breakfast buffet in the morning and a gourmet menu in three courses in the evening.

Depending on individual holiday plans, it is of course possible to cancel breakfast and/or dinner. Deduction from the half-board price only if cancelled the day before:
€ 15,- for breakfast / adult and € 5,- / child.
€ 20,- for the evening meal / adult and € 5,- / child.

Deposit and terms of payment

Die Buchung wird mit einer Anzahlung von 30 % der Gesamtsumme garantiert.

Bank transfer

Helga Kratzer, Hotel Ortnerhof
IBAN: AT11 2050 7010 0021 3874
UID: ATU74470949

We accept cash, bank transfer, EC and debit cards on site.

Final cleaning in the apartments

The final cleaning policy applies to the apartments. This also includes the basic amenities of bed linen, hand and shower towels, bathrobes for adults, sauna towels, kitchen towels, toilet paper, cleaning products etc. Free change of linen for stays of 8 nights or more.
Intermediate cleaning or additional linen for a fee.

Pet policy

Pets are not allowed in the Hotel Ortnerhof.


The Ortnerhof is a non-smoking hotel.

Local tax

There is a separate charge of € 2,- per day and person (from 15 years).

Car park

A free car park is available for our guests in front of the hotel. When booking a Stadl Apartment, we will reserve a parking space in the carport for you.

Individual menus

When booking, please let us know if you have any allergies or intolerances or if you would like to enjoy only vegetarian delicacies.

Christmas and New Year's Eve surcharge

For the additional programme and holiday dinner we charge on 24.12. € 12,- per adult and € 9,- per child. On 31.12. it is € 22,- per adult and € 18,- per child.

Cancellation conditions
Cancellation fees
  • there is no cancellation fee applied up to 31 days before arrival.
  • 30 – 15 days before arrival we charge 50%,
  • 14 – 8 days before arrival 70% and
  • from 7 days before arrival or if you do not arrive, 90% of the total package price.
Book with peace of mind

As something unexpected can come up, we always recommend cancellation insurance.
Our tip: “Hotel Cancellation Plus” from European Travel Insurance.

Lageplan vom Hotel Ortnerhof